Context:
Anonymised local service company (~30 staff, 100+ jobs/month).
Before
• Bookings recorded manually in physical logs
• WhatsApp used heavily but managed entirely by staff
• No CRM or central visibility across sales, bookings, and payments
• High risk of missed leads and slow response times
What Inteloflow Is Building
• 24/7 WhatsApp AI agent handling first-touch customer communication
• Human-in-the-loop handoff for sales-ready conversations
• Central CRM to track leads, jobs, customers, and internal workflows
• Booking system integrated with calendar availability
• Payment integration for deposits and confirmations
Current Status
• WhatsApp AI agent live
• CRM - 80% complete
• Booking system - 50% complete, pending full integration
Impact So Far
• Estimated 5–10 staff hours saved per day
• Sub-10-second response times on inbound WhatsApp enquiries
• Significantly fewer missed or delayed leads